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Family Matters and Support
Family Matters is a flexible model of family support that reflects the needs of the community, the families it serves, our professional knowledge and above all, our commitment to keeping families at the heart of every decision we make.
We believe that all families deserve to be able to access the right kind of support, at the right time, and in the right way.
At the heart of the community (Our Approach)
We provide tailored, family-centred support, which means we work with families by helping them to identify where they are at and where they want to be and connecting them to the right tools and resources. By working together, we strengthen our communities and create positive change for our families and for all those who live and work in our communities.
As a community-based organisation, we have learned more than we could have imagined, which has led to continual innovation and growth of our services, reaching many more families with both existing services and the launch of new services.
Parents say...
It’s always a lovely, welcoming place. Roisin and Kirsty are so friendly and couldn’t be more helpful. It’s really nice to spend family time together somewhere close by that doesn’t ...
I have had the opportunity to gather help with Indigo to support my housing needs and to get the right accommodation for my family. I feel Indigo Childcare groups have ...
It’s a fabulous service and brings the best out in my child.
It was great to meet new parents and for my little boy A to meet and socialise with other kids, and have lots of new activities to get involved in. ...
My daughter gets to spend time away from her brother while pursuing her own interests and being allowed to find her passions and interests in a nurturing environment.
Helps build confidence, building relationships with her peers and staff and learning new social skills.
We really enjoy the sessions. D loves the time to play and the interaction with staff and kids, and I also enjoy speaking to staff, parents and seeing how D ...
It helps get my oldest out and mixing with other children. Helps him feel more at home in a club that helps support his needs.
I believe Indigo has contributed towards giving my children a good childhood. They relieve stress from quite a stressful family dynamic. It has given them fantastic opportunities during summer holidays ...
My daughter enjoys her time at Indigo; she learns new skills and has made new friends.
They have built so much confidence, made strong relationships with staff and fellow children in the service. Get to try lots of activities they don’t get offered at school or ...
Brought my child out of his shell, made lots of new friends.
It has really improved confidence, helped them feel less isolated, given them new skills and opportunities that they wouldn’t have gotten otherwise. They have developed and learned skills they will ...
Have had great support and advice to help us as a family after being homeless, and also with our daughter’s disability, it’s been great for her. Indigo gave us hope
I think it is very helpful to families that need a little more support and can have their children attend somewhere that I know they are safe and that they ...
Both my boys attending have helped them so much in different ways, and I have to say how amazing the Indigo staff are and always so helpful/friendly and supportive.
We get to do things as a family, and due to my daughter’s autism, she enjoys and is comfortable within the group and learning and meeting new folk, which can ...
What does Family Matters offer to families?
We offer tailored 1-2-1 family support based on the priorities and goals of your family. Our support can range from advocacy, emotional support, connecting you to community services, to practical support such as helping you access funding for essential household items, like white goods.
We provide caregivers of children with disabilities and/or long-term health conditions (no diagnosis required) with short breaks or respite care as well as connecting them with other caregivers and peers.
Our Access to Childcare Fund helps families access childcare to improve their financial well-being and access to employment/education opportunities through subsidised school aged childcare options.
We believe every family should have easy access to the information they need to support their children and young people.
Our website’s Family Zone is an online library filled with helpful resources, from energy and budgeting tips to materials from our Inclusion Library. If you need information that you can’t find on our website, contact our Family Support Coordinator, Roisin, at roisin.deville@indigogrp.com.
Looking for family activities within your community? Join our Family Matters Facebook group for local updates.
We deliver a free monthly family event, open to all families living in and around the Castlemilk area with a child under the age of 16.
Each session includes play and learning experiences for children and their families.
Families can find examples of activities from our services and additional information such as home learning activities, speech and language development as well as information on community activities and services.
Families can also access our Reloved clothing and Family Pantry at sessions.
Through various accessible activities, like consultations and working groups, families can share their ideas and help plan events, including our Carers peer support network.
Your feedback directly influences our resources and activities, ensuring they meet your needs.
Indigo Experience
Our approach to family support also means that families can access support throughout their whole Indigo Experience, from each Indigo team member, from the finance team to children’s key workers.
We have also a specialist team that all families can access:
Roisin Deville
Family Support Coordinator
Hi, I’m Roisin and I’m the Family Support Coordinator. I’ve worked with children and adults in community to school settings for over 15 years and graduated from the University of the West of Scotland with a BA (hons) in social policy and sociology.
My passion is listening and working with families to find out about their priorities and goals and finding the right support that works for them. One of my favourite things about working at Indigo is how we truly put families at the heart of everything we do, from the services we deliver to advocating for positive change for families on a local to national level.
Frances Pate
Inclusion Coordinator
Hi, I’m Frances! I joined Indigo in 2013 as a sessional worker with a passion for promoting inclusion. Now, as Inclusion Co-Ordinator, I work across all services, supporting children, young people, families, and our team to ensure everyone gets the right support at the right time.
My favorite part of the role is leading the children’s Inclusion Group, where we discuss important topics, celebrate differences, and promote diversity, equity, and inclusion.
Kirsty Dawson
Speech & Language Therapist
Hi, I’m Kirsty! As a speech and language therapist, I’m passionate about supporting families and reducing the impact of financial stress on children’s development. I see how challenges like poverty and emotional strain can affect speech and language skills, making early support essential.
I lead the Family Matters Loving Language programme, which focuses on both communication and creating a nurturing environment where children can thrive. My role allows me to work closely with families, ensuring they get the right support at the right time
Family Matters Report 2022/23
Integrated family support and school-aged childcare evaluation at Indigo.
We would like to thank Jayne Swanson Consulting for conducting this evaluation, the Scottish Government for funding the work and our parents/carers, team and young people for their contributions to the report.
Our funders
