Frequently Asked Questions

Yes, if there are any changes, e.g. phone numbers, emergency contacts, etc, please update your profile via the Famly app.

If you change address, please update the Famly app and contact Admin/ Finance.
We must have the correct details, as we may need to contact you in an emergency.

Please call 0141 63 6161, then select the option for the service your child attends if you need to discuss anything urgently with our team.

In accordance with NHS guidelines, children who have sickness or diarrhoea must have a clear 48 hours before they come back to service.

If your child has any type of contagious infection, please let the service know as soon as possible.

If your child requires medication, you are required to sign a medical consent form on a daily basis to enable the service to administer the medicine.

If your child becomes unwell in our service, we will phone you and ask you to come and collect your child. If you are unavailable, we will contact one of your emergency contact numbers.

If you know your child won’t be attending for any reason, you can use the “Sickness” or “Absent” feature on your Famly app, to record their absence.

You can use the Famly app to notify the service of who is collecting your child. If there is a change to the named person, you can either name people on Famly, or contact the service.

As a matter of child safety, you must notify us if anyone other than the named person is collecting your child. If you fail to do so, we will not let your child leave the service without your consent. This is reflected in our End of Service Collection procedure.

We understand that parents experience changes in their work and study patterns and may need to make changes to their childcare to suit.

For changes to the days your child attends, we ask that you complete our online Change of Days form stating the changes you require and when you would like this to start.

Early Years Change Days form School Aged Services Change of Days form

Requests are submitted to the service manager. We aim to process these within 3 working days. It is important to provide as much notice as possible to enable us to assess availability and meet your needs.

If there is no availability to approve requests immediately, you will be offered the opportunity to be added to a waiting list. You will be notified as soon as your request has been processed.

If you no longer require childcare, one month’s notice is required to terminate your place. Cancellation of Childcare Agreement Forms is available on request.

You can do this in person or by e-mail, whichever is easiest. A close of account will be issued upon your termination letter being received.